1. Introduction
Sobat is a traveller matching and journey coordination platform that allows users to create journeys,
connect with compatible co-travellers, communicate through in-app chat, and provide feedback after
journey completion. This Privacy Policy explains how we collect, use, store, and protect your data.
2. Information We Collect
- Full name, email address, and mobile number
- OTP verification via email and/or WhatsApp
- Date of birth, gender, and language preferences
- Traveller profiles (up to four members per account)
- Journey details (origin, destination, travel dates, mode, preferences)
- Co-traveller requests, approvals, and confirmations
- In-app chat messages between confirmed travellers
- Ratings, feedback, and reliability indicators
- Blocked users and safety reports
- Device, IP address, and usage analytics
3. How We Use Your Information
- To create and manage traveller accounts
- To verify identity using OTP
- To match compatible co-travellers using filters
- To enable journey requests, approvals, and confirmations
- To provide chat functionality between confirmed users
- To generate journey history and reliability scores
- To allow blocking and safety monitoring
- To provide admin support and dispute resolution
- To generate reports and improve platform performance
4. Information Sharing
We do not sell personal data. Limited information is shared:
- With confirmed co-travellers for journey coordination
- With OTP, hosting, and analytics service providers
- With administrators for safety review and support cases
- When required by law or to prevent fraud or abuse
5. Data Security
We use secure authentication, encrypted transmission, and role-based access controls.
Admin access to user data is restricted and used only for support, reporting, or safety investigations.
6. Data Retention
User data is retained while the account is active and for a reasonable period after journey completion
for safety, reporting, and legal compliance. Anonymized journey and rating data may be retained for analytics.
7. User Rights
- Update profile and traveller information
- Block or report other travellers
- Delete your account
- Request deletion of personal data
Account deletion removes personal profile data. Shared messages, ratings, and anonymized journey
records may be retained for safety and audit purposes.
8. Children’s Privacy
Sobat is strictly for users aged 18 and above.
9. Changes to Policy
We may update this policy from time to time. Continued use of the platform indicates acceptance.
10. Contact Us
Sobat Support Team
Email: contact@gosobat.com
Website: gosobat.com
